What do you do when your Smonet Door lock is not responding to app commands? This article will provide some troubleshooting steps that may help you. Here are some common issues and their solutions.

Also, ShineACS Locks offers smart locks with the same function as Smonet Door locks; if you are interested, please check out our TTlock smart locks.

The common Smonet door lock problems and troubleshooting

Smonet door lock troubleshooting is a common problem for many people, especially when installing the device for the first time. If you are having trouble with your Smonet Smart Lock, here are some tips that can help you solve any issues you might encounter:

• Check whether your smartphone has Bluetooth and is paired with the product. If this isn’t happening automatically, go into Settings > System > Bluetooth and select “On” or “Paired.” Make sure it’s connected before proceeding with the installation process!
• Ensure there isn’t too much distance between your phone and the Smonet Smart Lock (15 feet). For best results, keep all devices within 10 meters/30 feet of each other during setup so they stay appropriately connected throughout every step in the process.

Smonet Door Lock is not responding to app commands.

If the Smonet Door Lock is not responding to app commands, please check the following:

• Check your Bluetooth connection. If your phone has a low signal, it may cause the app not to connect with the lock. To do this, go into Settings on your phone and ensure the Bluetooth signal is connected.
• Check the battery of your device. If it is low, replace it with a new one and try again.
• Check if your device is connected to Wi-Fi and not in airplane mode. If it isn’t connected, connect it to Wi-Fi and try again.
• Ensure you have installed and updated the app on your phone before using its features on Smonet’s door lock (this includes Bluetooth).

Smonet door lock is not working.

If your Smonet smart door lock is not working, you must first check if it’s connected to the internet. To do this:

• Open the app and find the “Lock” section.
• Press “Connect.” If you’re using an older model of Smonet door lock, press “Websocket” instead of “Connect.”
• If nothing happens after pressing Connect, check if your device is on and connected to Wi-Fi. If that doesn’t work, try checking that Bluetooth is enabled on both devices (the phone/tablet and door lock).
• If the door lock is not connected to the WIFI, you can go to [Settings] > [Network Settings] and check if the door lock is connected there. If it isn’t, try restarting your router or modem and then retrying again.

If it still doesn’t work after all that, try doing a reboot on both devices by turning them off and then back on again!

• Check if the door lock is connected to your phone’s app. Go to the Settings menu and tap on the lock, then tap on Smonet Lock and ensure it has a checkmark next to it. If not, tap on the box and choose “Unlock.” Then try opening your door again with your phone or compatible device; if that doesn’t work, read on.
• Make sure that the battery in your door lock isn’t dead. If you have a dead battery and are unable to open your door even when you’re holding both keys, there might be something wrong with either one of them or with one of them not being programmed as an authorized key yet (in which case you’ll need additional help from Smonet).

Smonet Door Keypad is beeping, and the screen shows a key symbol.

When your Smonet door lock keypad is being, it can be caused by the following:

• The Smonet door lock is not responding to app commands.
• The Smonet door lock is not working.
• The wrong PIN code was entered 3x in a row.

Smonet Door lock is sounding an alarm.

If the Smonet Door lock is sounding an alarm, someone has likely entered your home without your permission.

The alarm will sound if you enter the wrong PIN code twice. It can also say if you’ve forgotten to set a PIN code for the lock or tried to enter a passcode that doesn’t exist in the lock’s system.

If you want to turn off an alarm:

• Enter your correct PIN code into the keypad (if necessary).
• Press and hold the power/lock button for 10 seconds.
• The alarm will be silenced, and the LED will flash green three times. At this point, you can reset your Smonet Door lock with a new code or by following the steps below:
• Turn on your Smonet Door lock by pressing the power button once (the LED should be flashing). You should hear a “beep” sound from your door lock if successful.
• Now press and hold both buttons simultaneously until all LEDs flash red quickly, then turn them off (this is how you reset it). After that, please wait 1 minute before trying again to unlock it using your code or keycard.

How to reset the Smonet smart lock?

If you’re having trouble with your Smonet lock, try these steps:

• Press and hold the lock button for 10 seconds until the LED turns red
• Release the button and wait for 30 seconds before attempting to lock it again

How to lock and unlock Smonet locks?

To know more details about locking and unlocking a Smonet lock, please check this article: How to Lock Smonet Lock? Details Guidance in Various Ways.

Smonet door lock manual

You can check the Smonet door lock manual if you have questions and can not solve them.

• Smonet door lock manual PDF

Smonet door lock customer service

You can contact Smonet Lock by email to get help if you have any troubles with your Smonet smart locks: [email protected].

Conclusion

Hopefully, these troubleshooting steps have helped you get your door lock working again. If you have attempted all the troubleshooting steps and still have problems with your device, don’t hesitate to contact ShineACS Locks for assistance.