Hotel door locks that can be pushed open without key cards, what is the problem?

If there are doors in your hotel that can be pushed open without proper unlocking, it’s a significant security concern. The problem could be due to the lock being in passage mode, misalignment between the door and the frame, or a defective actuator.

Here’s how you can address each issue:

1. The Lock is in Passage Mode:
   • Solution: Passage mode allows the door to be opened without a keycard, usually for convenience during high-traffic times. Ensure that the lock is not set to passage mode unintentionally. Check your lock’s manual or contact technical support for instructions on exit passage mode or the lock’s current mode.
2. The Door and the Frame are Misaligned:
   • Solution: Inspect the alignment of the door and the frame. If they are misaligned, the latch may not properly engage with the strike plate, allowing the door to be pushed open. You might need to:
     • Adjust the hinges to realign the door.
     • Reposition or adjust the strike plate so the latch engages securely.
     • Ensure there’s no warping of the door or frame that’s causing misalignment.
3. The Actuator is Defective:
   • Solution: The actuator is part of the locking mechanism that moves the latch. If it’s defective, the latch may not properly secure the door. To address this:
     • If you have the expertise, inspect the actuator for obvious signs of damage or failure.
     • Test the actuator’s operation with the door open to see if the latch extends and retracts correctly.
     • If the actuator is defective, you’ll likely need to replace the lock or have a professional repair the actuator.

In all cases, acting promptly is important to ensure your hotel guests’ and property’s safety and security. If you’re not comfortable performing these checks or repairs yourself, or if you’re unsure about the cause of the problem, it’s advisable to contact a professional locksmith or your lock system’s support team for assistance. Ensure that any maintenance or repairs are documented and comply with your hotel’s operational and security protocols.

For more hotel door lock problems and troubleshooting, please check this article: Hotel Door Lock Problems and Troubleshooting Guide.