Lost GMA Card for Kaba Ilco 780 FDU; How can i get another?

If you’ve lost the Grand Master Access (GMA) card for your Kaba Ilco 780 FDU, it’s essential to address this issue promptly due to the security implications. The GMA card typically has extensive access privileges, and its loss should be managed carefully.

Most importantly, you need to make a new GMA keycard with the same authorization number and swipe it through all the Front Desk Units on the property, including the FDU used to encode the new keycard. This will invalidate a lost GMA keycard.

Two spare GMA keycards with different Authorization numbers from any other GMA on the property should be kept in a safe for emergencies.

Here’s a step-by-step process on how to obtain a replacement:

1. Report the Loss: Immediately report the loss to your hotel’s security department or the person in charge of your locking systems. This is crucial for maintaining the security integrity of your property.
2. Deactivate the Lost Card: Use your lock system’s management software to deactivate the lost GMA card to prevent unauthorized access.
3. Contact Kaba Ilco Support: Contact Kaba Ilco’s customer support or your local Kaba Ilco dealer. Explain the situation and request assistance in obtaining a new GMA card. You will likely need to provide proof of your identity and your association with the property to prevent the unauthorized issuance of a new GMA card.
4. Follow Manufacturer’s Procedure: Kaba Ilco may have specific procedures for issuing a new GMA card, especially since it involves the security of your property. They might require certain forms to be filled out or provide specific instructions on reprograming a new GMA card.
5. Reprogram a New GMA Card: Once authorized by Kaba Ilco, you may be guided through reprogramming a new GMA card using your Kaba Ilco 780 FDU. This might involve using a master programming card or accessing specific functions in your system’s software.
6. Update Your System: After obtaining the new GMA card, ensure that your lock system is updated to recognize the new card and that the lost card remains deactivated.
7. Review Security Protocols: Review your property’s security protocols using this incident. Ensure that all staff are trained in handling key cards responsibly and that there are procedures for reporting and responding to lost or stolen key cards.
8. Maintain Records: Keep detailed records of the incident, the deactivation of the lost card, and the issuance of the new GMA card. Proper documentation is crucial for security audits and future reference.

Remember, handling the loss of a GMA card with promptness and attention to security protocols is essential to maintaining the safety and security of your property and its occupants. If you’re unsure about any part of the process, consulting with professionals or the Kaba Ilco support team is always best.

For more information about Kaba door lock problems and troubleshooting, please check this article: Kaba Door Lock Troubleshooting: Expert Step by Step Guide.