Kwikset Halo lock keeps going offline, no issues with my wifi, no interference from any other devices

If your Kwikset Halo lock keeps going offline despite having a stable Wi-Fi connection, here are a few things you can check:

1. Distance and Obstructions: Even though you’re confident there’s no Wi-Fi interference, checking the distance and obstructions between your lock and the router is worth checking. Wi-Fi signals can still degrade over distance or due to obstructions such as walls, especially if made of certain materials like concrete or metal. Try moving your router closer to the door or using a Wi-Fi extender to boost the signal if possible.
2. Software Updates: Ensure your lock and your app are up-to-date. Manufacturers frequently update their software to fix bugs and improve performance. This might solve your issue.
3. Power Issues: Check the lock’s batteries. Low batteries can cause the lock to lose its Wi-Fi connection. If the batteries are low, replace them and see if that solves the problem.
4. Reset the Lock: If none of the above solutions work, consider resetting the lock to its factory settings. This should be a last resort because you will lose all your settings and must reconfigure the lock. However, it can sometimes resolve persistent issues.
5. Contact Kwikset Support: If none of the above solutions work, the problem might be the lock itself. Contact Kwikset’s customer support for further assistance.

Remember, the lock needs a 2.4GHz Wi-Fi connection to operate correctly. If you’re using a dual-band router, ensure it’s not connecting to the 5GHz band.

For more Kwikset Halo problems and troubleshooting, you can check this article: Kwikset Halo Troubleshooting: Quick Step by Step Guide.