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How to remove an employee key card from the hotel door lock system?



How to remove an employee key card from the hotel door lock system?


We installed some hotel door locks in our hotel, but now I can’t remove the employee key card so that I can make a new employee card; please help!

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Removing an employee key card from a hotel door lock system generally involves using the software or control panel associated with that system. This can vary significantly depending on the brand and model of the system. However, the general process usually involves the following steps:

  1. Access the Hotel Door Lock System’s Software: Use an administrative account to log into the hotel door lock management software. This could be a standalone program, or it might be part of a larger hotel management system.
  2. Navigate to the Key Card Management Section: There should be an option to manage key cards, users, or similar terminology.
  3. Search for the Employee or Key Card: You should be able to search for key cards by the employee’s name, the key card number, or other identifiers.
  4. Remove or Deactivate the Key Card: Once you’ve found the key card you want to remove, there should be an option to deactivate or delete it. Follow the prompts to do so.
  5. Create a New Key Card: After the old key card has been removed or deactivated, you should be able to create a new one. Again, the exact process will depend on your specific key card system.

Always ensure you are deleting or deactivating the correct key card. If unsure, double-check the key card number or employee information before changing.

Please consult your system’s user manual or contact the manufacturer’s customer service if you have any difficulties or if your system doesn’t appear to have these options.

For more information about programming hotel key cards, please check this article: How to Program Hotel Key Cards? Step-by-Step Guide.


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Vincent Zhu

Vincent Zhu Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.

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