Remote unlock is turned off, but the lock still unlocks if anyone touches it.

If your smart lock is unlocking when touched even when the remote unlock feature is turned off, there could be a few reasons for this:

1. Touch to Unlock Feature: Some smart locks have a “Touch to Unlock” feature, which can unlock the door if someone touches the lock. Check if your lock has this feature and if it’s turned on. If yes, you might want to turn off this feature.
2. Automatic Unlock Feature: Some locks have an automatic unlock feature that uses geofencing to unlock the door when an authorized phone is within a certain distance of the lock. Check if this feature is enabled and if your phone is in range of the lock.
3. Malfunctioning Sensor: If your lock doesn’t have a touch-to-unlock or automatic unlock feature or is disabled, the sensor in your lock may malfunction.

If none of the above solutions work, contact the manufacturer’s customer service for further help. They may need to guide you through some advanced troubleshooting or possibly replace the lock if it’s defective.