How to reset all Onity door lock system passwords and master keys?

Resetting all passwords and master keys in an Onity Door Locking System, especially in a hotel setting, is crucial for maintaining security and control over the premises. Here’s a general guideline on how you can approach this task:

• Access the System Software: Log into the hotel’s lock management software. This is typically done through a computer system provided by Onity or a designated workstation in the hotel.
• Change System Passwords: Once logged in, navigate to the system settings, where you can change passwords. It’s important to reset all administrative passwords to ensure that only authorized personnel can access the lock management system.
• Create New Master Keys: In the lock management software, there should be an option to create new master keys. This process will invalidate all previously issued master keys. Also, you can try to change master keys with the following video guide.

• Reprogram Individual Locks: Depending on the system, you may need to physically reprogram each door lock with a portable programmer to recognize the new master keys. This step ensures that all locks are synced with the updated system.
• Update Sub-Master and User Keys: If the system uses sub-master keys (for different sections or floors) and individual user keys (for guests), these will also need to be updated in the system and reissued.
• Test the New Keys: It’s crucial to test the new master keys on all locks to ensure they function properly.
• Secure the Lock Management System: Ensure that the computer or system used for managing the locks is secure. Implement measures such as restricted physical access and strong passwords.
• Train Staff: Make sure that your staff, especially those in charge of security and front desk operations, are trained on the new system and understand the importance of maintaining the confidentiality of the passwords and master keys.
• Maintain Records: Keep a secure record of who can access master keys and the lock management system. Regular audits of key usage can be beneficial for security.
• Contact Onity Support: If you are unfamiliar with the system or need assistance, it is advisable to contact Onity’s customer support. They can provide specific instructions, support, and on-site assistance if necessary.

Remember, the process can vary depending on the specific model and configuration of your Onity Door Locking System. Always refer to the user manual and follow the manufacturer’s instructions for security and system integrity. Professional assistance from Onity or a qualified locksmith experienced with Onity systems is often recommended for such sensitive operations.

For more Onity lock problems and troubleshooting, please check this article: Onity Locks Troubleshooting: Professional Step-by-Step Guide.