Saflok key encoders are out of order, and cannot make keys for incoming guests

Saflok key card encoders are generally reliable, but like any technology, they can occasionally encounter issues. Here are some common Saflok key encoder problems and potential troubleshooting methods:

1. Key Encoder Not Responding or Turning On:
   • Check the power supply and make sure it is properly connected.
   • Check the circuit breaker if it’s not turning on at all.
2. Key Encoder Not Communicating with the Software:
   • Check the connections: USB, serial, or ethernet connections should be secure.
   • Try resetting the encoder: Unplug, wait a minute, and plug it back in.
   • Try restarting the computer that’s running the Saflok software.
   • Update the Saflok system software if an update is available.
3. Encoder Not Making Keys:
   • Check the keycards: Make sure they are compatible with the encoder.
   • Try using a different keycard: The problem could be with a specific batch of cards.
   • Clean the encoder: Dust or debris might be interfering with its operation.
   • Update the Saflok system software if an update is available.
4. Incorrect Room Assignment:
   • Check the Saflok system software: Make sure the room assignment is correct.
   • Re-encode the key: There might have been a glitch during encoding.
5. Keys Not Working with Locks:
   • Check the lock battery: A low battery can prevent the lock from recognizing keys.
   • Recalibrate the lock: Follow Saflok’s instructions for this process.
   • Replace the lock: If broken, it might not recognize valid keys.

If none of the above steps work, Saflok’s technical support may send a technician to your location to diagnose and resolve the issue. In the meantime, you might have to devise an alternative solution to provide your guests access to their rooms.

Please ensure you explain the situation to your guests and assure them that you’re working to resolve it as quickly as possible.

For more Saflok hotel door lock system problems and troubleshooting, check out this article: Saflok Troubleshooting: Comprehensive and Detailed Guidance．