Tru Bolt Electronic Lock Troubleshooting: Complete Guidance

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This Tru Bolt electronic lock troubleshooting article will guide you through some common tru bolt lock issues and how you can troubleshoot them.

Last Updated on March 17, 2024 by Vincent Zhu

Tru-Bolt electronic door locks are popular because they are easy to install and program. But Tru bolt electronic lock troubleshooting is a common problem many people have. If your tru bolt door lock is not working properly, it can cause serious problems. You will need to figure out the reason behind the problem.

This article will guide you through some common issues and how you can troubleshoot common problems with your tru bolt lock.

The Tru bolt electronic lock keypad not working.

If your lock keypad does not respond, there could be several reasons why this is happening:

It might just be that the batteries are dead. Replace with four high-quality alkaline batteries.
Ensure the batteries are installed correctly; if they’re still not working after installing new ones, you may have to replace your lock altogether.
The dirt has collected on top of them and caused an electrical short circuit; try wiping down both sides with a damp rag while turning off the power at the breaker box before giving us a call so we can help diagnose further issues.
The keypad may be locked out due to an incorrect code. Now, please wait 60 seconds;

The Tru bolt lock keeps beeping.

If the lock is beeping and you cannot get it to stop, there are a few things that you can try to do.

Check the battery. If the battery is low, replace it with a new one.
Verify that all parts are installed correctly.
Check if there is any dirt or debris on the keypad. If so, use a soft cloth or cotton swab dipped in rubbing alcohol and clean carefully around the edge of the outer cover and inside your keypad.
Check all wires for breaks or frays in them.

If none of these options work, please get in touch with TRU Bolt customer service with details about what happened when changing batteries or any other possible solutions you may have tried before calling us.

The tru-Bolt keypad Lock is not working.

You may have accidentally locked yourself out of your home or office, but not all hope is lost! If your tru bolt electronic lock isn’t working properly, Here are some common problems and their corresponding solutions:

Check that you have entered the right user code. If not, try resetting the lock by holding down both buttons on the keypad for 15 seconds until it beeps twice. Then enter a new combination—one that works!
Make sure there is enough power in the battery compartment. If you notice it is low on power or dead, replace it with a new one as soon as possible.
Replace any batteries if they are corroded or damaged so they can perform properly and accurately read how much energy they contain.
Check any wires connecting the keypad and lock mechanism; if these are frayed or broken, they should be replaced immediately so that no further damage is done when using this device again!

The Tru bolt keypad is not lighting up.

If your tru bolt keypad is not lighting up, there are a few possibilities:

The batteries may be dead or low on power and must be replaced. If that’s the case, you should replace the batteries with new ones before testing again.
Check to make sure that the batteries are inserted correctly. If this is not the issue, try removing and reinserting them until the light comes on.
The battery contacts inside your lock may have corrosion built up on them, hindering the flow of electricity from the batteries to the chip in your electronic lock. If this is suspected, you should clean all surfaces with a dry cloth and alcohol wipes until they are residue-free, then try pressing the buttons again.

The Tru bolt Interior Knob will not turn.

If you Tru bolt, the electronic lock interior Knob will not turn, mostly because the lock knob or vertical tailpiece is installed incorrectly. Now please remove the interior assembly and reposition the interior knob. With the deadbolt Latch retracted, verify that the tailpiece is vertical.

If this still does not work, there may be a problem with the lock cylinder or deadbolt latch assembly.

Check these components for damage before replacing them; if they’re damaged beyond repair, take photos so that you can show us exactly what’s wrong if we need to send out a technician as part of our warranty process.

Deadbolt Latch is sticking.

If your tru bolt electronic lock deadbolt Latch is sticking, This can happen when the Installation screws of the lock may be too tight and loosened. Now, please try the following solutions:

Remove Interior Assembly.
Slightly loosen the Mounting Plate screws.
Lock and unlock using the Key.
Reattach the Control Wire and Interior Assembly.

Also, if you don’t keep your keypad clean (especially after using cleaning supplies) or if there’s debris between your keypad and its frame.

The lock will not work electronically.

If the tru bolt electronic lock does not work electronically, you may need to check the following things:

Check that all batteries are fresh, high-quality Alkaline Batteries.
Check for proper polarity (+ -) of all batteries.
Check that the Control Wire is attached to the Interior Assembly and not damaged.
Check each wire for loose or disconnected wires.
Disconnect the wiring harness and reconnect the wiring harness.

If you’ve changed your battery and it still does not work after that, there is an electrical fault with your lock, and you will need to call a professional locksmith to repair it.

The tru bolt electronic lock Deadbolt Latch will not extend or retract completely.

If this happens, please try to solve it with the following steps:

Unlock the door using the Key or Interior Knob. While the door is open, check that the Deadbolt Latch operates smoothly.
Check for proper alignment of the strike plate; adjust as needed to ensure there is no binding against the Deadbolt Latch.
Make sure the tailpiece is vertical and straight up and down.

The tru bolt electronic lock keypad beeps and LED flashes.

If your tru bolt electronic lock keypad beeps and lead flashes, please replace the old batteries with four new high-quality alkaline ones.

Tru bolt electronic lock beeps and lights.

You may be experiencing a problem with the tru bolt electronic lock if it’s beeping, flashing, or showing different numbers. The following is a list of common issues and how to determine the cause:

One long beep and LED illuminate green. Unlock / Valid programming:
Two short beeps and LED illuminates red: Lock
Two short beeps and LED flashes red twice: Invalid Programming
Short beeps and LED flashes red seven times: Low Voltage
Four short beeps and LED flashes red four times: Super Low Voltage
Three long beeps LED flashes red three times: Lock Error
Two short beeps three times LED flashes red six times: Repeat operation after Lock
Two short beeps and an LED illuminate red on each attempt: 4 Incorrect code entry attempts
One long beep and one short beep, and the LED illuminates green: Power on
One long beep and one short beep, and the LED illuminates green(may occur several times or occasionally). Chip Reset

If neither of these steps works, there is likely a problem with your lock’s wiring or electrical components. You may need to contact an electrician or locksmith who can perform further diagnostics on your system.

Tur bolt customer service

If you are having any problems with your lock or if you need help setting up the app, here are some resources for getting in touch with Tru Bolt’s customer service team:

Phone number: 888-232-3574
Email address: [email protected] (this is not a live chat feature)
Tru bolt website: https://www.truboltlocks.info/. The website offers more information about their product line, company history, and a contact page to submit feedback on your experience using their products or services.
Tru bolt Youtube Channel: https://www.youtube.com/channel/UCgLunUHxOVQhvoZp3xkesjA/featured

Tru bolts electronic lock manual.

If you want to know more about tru bolt electronic lock programming, installation, and troubleshooting, you can download and check the following tru bolt electronic lock user manual for reference.

Conclusion

So, now you know how to troubleshoot a tru bolt electronic lock. If your problem is not covered here, contacting the manufacturer is probably best. They might be able to help you over the phone or by email. Also, you can try to contact ShineACS Locks.