Sifely Smart Lock Troubleshooting: Detailed Solving Guide

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This Sifely Smart Lock Troubleshooting article will review some common sifely smart lock issues and troubleshooting tips to fix them when they come up!

Last Updated on March 17, 2024 by Vincent Zhu

Sifely smart locks are a popular choice for securing your home. These internet-enabled intelligent keyless door locks connect to your phone and allow you to control access through the app, but they can also be integrated with Siri and Alexa.

While there are many benefits to using Sifely smart locks, a few problems may arise during installing or using this product.

In this article, I’ll review some common sifely smart lock issues and troubleshooting tips so you know how to fix them when they arise!

Sifely Smart Lock Not Working.

If your Sifely smart lock is not working, it could be any of the following:

The batteries are dead. If this is the case, remove them from the battery compartment and replace them with new ones.
The power supply is another issue that is not connected to your device. Check all connections and ensure everything is plugged in properly before reattempting to use your lock.
You have more than one Sifely smart lock on your account, and you’re trying to operate one remotely by mistake (this happens when people try to use their phone as a key).
Verify the connection to your network and the internet. If you can’t connect, please check your internet connection status.
The sifely smart lock may have a problem with its hardware or firmware; we recommend you send it back to us for diagnosis before using another troubleshooting method.

Sifely Smart Lock is not connecting to the app.

You might have problems connecting the Sifely smart lock to your phone or app. Here are some possible reasons and solutions:

First, you must check that your mobile device and the lock are connected to the same Wi-Fi network. If that doesn’t work, try restarting both devices and check for a problem with your internet connection or router settings.
Make sure that you have already paired your mobile device with the lock. It should be connected via Bluetooth; you can see your lock in the app. You can check by going to Settings > Bluetooth on your phone.
Ensure you have downloaded the latest firmware for your sifely smart lock from our website. You might need to do this if it was recently installed to work properly with our app.
You may not have installed the official Sifely app. You can get it in the Apple App Store, Google Play, or Amazon App Store.

Sifely smart lock is not pairing.

If your Sifely smart lock is not pairing with your phone, there are a few things you can do to troubleshoot the issue.

Reboot your phone: If you can pair your device in the app but cannot connect on subsequent attempts, try rebooting both devices and reconnecting.
Check the battery level of both devices: Your phone may have run out of battery or entered sleep mode while trying to pair with Sifely; either way, it won’t communicate with your lock until you resolve these issues.
Check your internet connection. Make sure your Wi-Fi is connected and you have a strong signal. If you still have issues, connect the lock to a different network.
Check if any updates are available for your Wi-Fi Connected Light Bulb or Remote Control App on your smartphone or tablet device.
Ensure that the correct devices are in their correct states for pairing: if any of them are not in the correct state, repeat this step until they are all in the correct states.

Sifely smart lock is not connecting to the gateway

If your Sifely smart lock is not connecting to the gateway, a few things could be wrong.

Check that your gateway has power and is connected to the internet. You can see the status of your device in the Sifely app by clicking on “My Devices” in the top right corner of your screen. If anything looks wrong, try restarting both devices: unplugging them from their power sources for 5 seconds before plugging them back in again.
Make sure that the gateway is on and powered on. (It should be blinking blue.) If your gateway isn’t blinking, double-check it’s plugged into power and ensure the battery door is securely closed.
Ensure that the gateway and lock are within range of each other—the maximum distance between them is 800 feet (250 meters).
Try turning off your Wi-Fi router or unplugging it for about 30 seconds before restarting both devices. This will give them time to reset their connection settings so they can find one another again easily when paired together later in the pairing process.
If your lock isn’t working after restarting both devices, try resetting the gateway.

Sifely smart lock does not connect to the internet

If you’re having trouble connecting your Sifely smart lock to the network, here are some troubleshooting tips:

Ensure your Sifely smart lock is connected to the same Wi-Fi network as the app. It won’t be easy to control the lock remotely if they’re not.
Check for updates on both ends (the phone and lock). A recent update may have fixed some issues preventing proper communication between them, so ensure you have installed any available updates from both parties.
Reset your Wi-Fi router. If you have an Apple AirPort or other wireless router, resetting it can resolve many connectivity-related issues.
Restart your phone or tablet. Sometimes, a simple restart is all it takes for iOS and Android devices to reestablish their connection with Wi-Fi networks.

Sifely smart lock is not unlocking.

When your Sifely smart lock is not opening, there are a few things you can check before calling us.

The first step to troubleshooting your sifely smart lock is to check if your phone’s Bluetooth setting is ON. Go into the settings app on an iPhone and choose “Bluetooth.” Turn on “Bluetooth” from the Settings -> Connected devices menu on Android phones. If this does not fix the issue, you may need to reset your device by unplugging it from power for 30 seconds before plugging it back in again.
Make sure that the batteries are fully charged. The batteries should be replaced every six months for the best performance and security.
Check that the door is not stuck in place due to debris or corrosion on any part of the locking mechanism (such as near the keyhole). If this happens, try to clean out any debris and ensure all parts of your latch move freely before trying again.
Make sure that you’re using the correct codes when entering your code.

Sifely smart lock keeps beeping.

You might have a problem with your sifely smart lock if you hear it beeping.

Your sifely smart lock will beep when it’s done pairing with the app on your phone when you press any button on the device and when there is an issue with the connection between your phone and the door.
If you hear this beeping sound frequently, it may be because your internet is down or other issues are occurring at that time (such as a power outage).
This usually happens when your sifely app isn’t connected to your locks, or you have an issue with the Wi-Fi connection. To fix this issue, try restarting your phone or router and then connecting again.
If this doesn’t work, check if anyone in your home is having issues accessing their Wi-Fi network, or if any other devices are connected to it, such as a printer or laptop, that may be causing interference.

Sifely smart lock keeps disconnecting.

If the sifely smart lock keeps disconnecting, the Bluetooth connection between your phone and the sifely smart lock may have been interrupted.
To reconnect, try triple-clicking on the Home button on your iPhone. This will bring up a list of all paired devices connected to Bluetooth, including any smart locks that may have disconnected recently.
Select your sifely smart lock from this list by tapping its name. The device should then automatically reconnect itself to your iPhone.
If this doesn’t work, try toggling Bluetooth off and on again. Go to Settings > Bluetooth > Toggle Off/On to do this. Try reconnecting your sifely smart lock using the steps above again.
If neither of these options works, try restarting your iPhone by holding down the power button until a red slider appears over it. Slide it off to shut down the device, then turn it back on when prompted.

Sifely smart lock fingerprint is not working.

If the fingerprint feature on your Sifely Smart Lock isn’t working, here’s a step-by-step troubleshooting guide to help you address the issue:

Clean the Fingerprint Scanner: Ensure the fingerprint scanner is clean. Use a soft cloth to wipe away any dirt or smudges. Sometimes, oils or dirt from fingers can interfere with the scanner’s ability to read fingerprints.
Check for Battery Power: Ensure the lock has sufficient battery power. A low battery can sometimes affect the lock’s performance. If the batteries are low, replace them.
Re-Enroll Your Fingerprint: It’s possible that the initial fingerprint enrollment wasn’t accurate. Delete the existing fingerprint data and re-enroll your fingerprint. Remember to follow the instructions carefully and try to cover different parts of your fingertip during enrollment.
Check for Physical Damage: Examine the fingerprint scanner for any visible signs of damage. If the scanner is scratched or damaged, it might not function properly.
Check User Limit: Some smart locks have a limit on the number of fingerprints they can store. Ensure you haven’t exceeded this limit.

Sifely smart lock keypad not working.

If the keypad on your Sifely Smart Lock isn’t working, there are several troubleshooting steps you can follow:

Check the Battery: Ensure the lock has sufficient battery power. A low battery can affect the lock’s performance. If the batteries are low, replace them.
Clean the Keypad: Dirt, dust, or other residues can interfere with the keypad’s functionality. Gently clean the keypad with a soft cloth to remove any obstructions.
Ensure Proper Code Entry: Make sure you’re entering the correct code. If you’ve recently changed the code, use the updated one.
Check for Physical Damage: Examine the keypad for any visible signs of damage. If there are any signs of wear, tear, or damage, it might be affecting its functionality.

Sifely smart lock not locking.

If your Sifely Smart Lock is not locking:

Check the Battery: Ensure the lock has sufficient battery power. A low battery can affect the lock’s performance. If the batteries are low, replace them.
Alignment Issues: Ensure the door, frame, and lock are properly aligned. The deadbolt won’t lock properly if it does not align with the door frame’s hole. You might need to adjust the position of the strike plate or the lock itself.
Check for Obstructions: Ensure nothing is obstructing the deadbolt from extending fully. This could be debris in the strike plate hole or the lock mechanism.
Manual Operation: Try locking and unlocking the door manually using the thumb turn or key (if applicable). If it works manually but not electronically, the issue might be with the electronic mechanism or motor.
Calibration: Some smart locks require calibration to ensure they operate correctly. Refer to the user manual to see if there’s a calibration process for your Sifely Smart Lock, and follow the instructions.

How to reset the Sifely Smart Lock?

If you have some problems and can not make your Sifely smart lock back to work, you can try to reset your smart lock:

Please ensure you have added your Sifely smart lock to the Sifely lock APP.
Open the Sifely lock APP.
Choose the lock you want to reset.
Press the settings button.
Find the “Reset button” and press it.
Turn the “Reset button” on. Then, you can press the reset button on the backside of the Sifely smart lock to reset this lock.

Sifely smart lock battery replacement

The battery on the Sifely smart lock is an AA battery, and it can last up to one year. But at some point, you may need to replace this battery. Replacing the sifely smart lock battery is not difficult—you need a screwdriver and a few minutes of spare time. The steps are:

Remove any screws holding down your old battery (typically three). Never use pliers or another tool that could damage the plastic cover that protects your lock’s inside!
Insert fresh batteries into their designated slots according to how they were oriented before removal (typically red positive side facing up). Be careful not to let any metal touch other metal parts inside!
Replace any screws removed earlier by tightening them firmly into place with a Phillips head screwdriver (typically four)

Sifely smart lock manual

The Sifely smart lock manual will help you with the installation and programming. It will also help you with troubleshooting your Sifely smart lock:

Conclusion

We hope this Sifely smart lock troubleshooting article will help you solve most Sifely lock problems, but if you still need more help. We’re here to help, so don’t hesitate to contact ShineACS Locks if there’s anything we can do!