Signstek Door Lock Troubleshooting: A Complete Solving Guide

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In this Signstek door lock troubleshooting article, we’ll show solutions for troubleshooting common problems with Signstek door lock so you can get back on track quickly!

Last Updated on March 17, 2024 by Vincent Zhu

The Signstek door locks are some of the most popular electronic door locking systems in use today, and they come in many different styles, so you can customize them to fit your needs perfectly.

In this article, we’ll show you how these locks work and give our top tips for troubleshooting common problems with them so you can get back on track quickly!

The Signstek door lock is not locking.

How do you know if your Signstek door lock is locking? You can check by unlocking it and then trying to open the door with a key.

Make sure that the battery in your Signstek door lock has enough power. If not, replace it with a new one.
If the deadbolt turns and unlocks, your problem is probably not mechanical. If it doesn’t move, try applying pressure to the face of the lock while attempting to turn it with a key. If this works, your problem may be due to misalignment or binding in one or more components within your Signstek door lock assembly.
Try double-checking that all screws are properly fastened and tightened before concluding there’s something wrong with how you installed it.

The Signstek door lock won’t open.

Your Signstek door lock will not open when you press the button.

First, check the batteries in the door locks. If the Signstek door locks battery is dead, replace batteries with new ones.
Maybe you enter the wrong user code.
You have forgotten your user code; now, you can try using the emergency key to unlock it and reset the code.
Check that no red light is flashing on your keypad (this indicates an error). If there is no red light and it still won’t open, go through these steps:
Is any object in between your door’s frame preventing it from closing? Remove any objects that may be blocking its path. If there are no obstructions in front of the lock, check for anything behind it.
Ensure the lever is set to “unlock” and not “lock.” If it’s on “lock,” you won’t be able to open the door with a key.

Cannot add user code to Signstek door lock:

The second user code entered did not match the first one; Enter the correct user code and confirm consistency.
You had to Add more than nine sets of code; now, please delete the unnecessary code and add a new one.
The first four digits are the same as the programming code; ensure the new user code differs from the first four.
The new user code is not four digits in length; The new user code must be four digits in length.

Cannot change programming code on Signstek door lock:

Enter the wrong existing programming code, or the new code entered did not match the new one. Enter the correct programming code and confirm the consistency.

The first four digits are the same as the user code; ensure the first four digits of the new programming code are different from the user code.

The new programming code is not six digits in length; the programming code must be six digits long.

You can turn the handle even if you enter the wrong code and #

The One-touch locking function is enabled; now, please Turn off the One-touch locking function.

The Signstek door lock keypad light cannot be activated

If no batteries are installed, or the batteries are dead or reverse positive and negative poles of batteries, please Install 4 AM alkaline batteries (1.5V). Change the batteries when the low-battery alarm is on.
The wire is disconnected; Disassemble the inside lock and check whether the wire is well connected.
Continuously enter the wrong user code more than five times; wait for 1 minute and then enter the correct code.

The Signstek door lock battery is dead.

If your Signstek door lock’s battery is dead, you may be locked out or unable to lock your door electronically. Here’s what you can do:

Manual Override: Many electronic door locks, including some models of Signstek, come with a manual override system. Usually, this consists of a traditional key slot to open the door.
Jumpstart the Lock: Some advanced electronic locks offer a method to jumpstart the lock using a 9V battery in case the main batteries die. This will be a temporary solution to get you inside, but you’ll still need to replace the dead batteries afterward.
Access from Another Entrance: If you’re locked out and unable to use the manual override, you might need to access your home or room from another entrance, if available.
Professional Help: If all else fails and you’re locked out without any other means of entry, you may need to call a locksmith.

Signstek door lock not reset

If your Signstek door lock isn’t resetting, you may face a technical glitch or not following the reset procedure correctly. Here’s what you can do:

Check the Manual: Ensure you’re following the correct reset procedure outlined in the manual. Different models might have different reset steps.
Battery Removal:
- Open the battery compartment and remove the batteries.
- Wait for a minute, and then reinsert the batteries.
- This sometimes “reboots” electronic devices and could help reset your lock.
Hard Reset: Some electronic locks have a specific button or procedure for a hard reset. This will generally restore the lock to its factory settings. Check the manual or the inside of the battery compartment for a reset button or specific instructions.
Check Battery Power: The lock might not function correctly if the batteries have low power. Replace the batteries with fresh, high-quality ones, and then try the reset procedure again.
Inspect for Damages: Look for any visible signs of damage or wear, especially if the lock has been exposed to adverse weather conditions. Moisture, extreme temperatures, or physical damage can cause malfunctions.

Signstek door lock is not flashing.

If your Signstek door lock is not flashing (assuming it’s supposed to flash under certain conditions as per its design), here’s a guide to troubleshooting the problem:

Battery Issues: Low battery power is The most common reason electronic locks malfunction. Ensure the batteries are not depleted. Replace the batteries with fresh, high-quality ones to check if this solves the issue. Ensure the batteries are correctly oriented and seated properly.
Button or Sensor Malfunction: If a specific button or sensor is supposed to activate the flashing, it might malfunction. Press the button or activate the sensor several times to see if it responds. Ensure nothing is obstructing the sensor or button.
Internal Circuitry Issues: If the LED or the circuit responsible for the flashing is damaged, it won’t function properly. In such cases, you might need professional assistance or replacement.

Remember, regular maintenance and keeping the lock shielded from extreme conditions can prolong its life and reduce the chances of malfunctions.

Signstek door locks battery dead soon.

The batteries are not 4 AA alkaline (1.5V), or misuse the old batteries with a new one. Make sure the batteries are new 4 AM alkaline batteries (1.5V)

Signstek door lock reset

If all the above troubleshooting tips can not help you solve the Signstek door lock problems, now you can try to factory reset it to try to make it work again.

To factory reset your Signstek door lock:

Open and remove the battery cover.
Insert a pin into the hole next to the batteries for 5 seconds.
Five long beeps will indicate the restoration is completed.

Signstek door lock manual

The Signstek Door Lock Manual is an important part of your door lock. It has the instructions and knowledge needed to help you with any issues you may encounter while using the product. You can find it here:

Signstek customer service

If you have any questions or concerns about your Signstek door lock, you can try the following customer service method:

Signstek support email: [email protected]
Signstek FAQ center: https://www.signstek.com/pages/faqs
Signstek website: https://www.signstek.com/

Conclusion

We hope this Signstek door lock troubleshooting article helped you solve most of Signstek’s problems. If you have questions about installation or troubleshooting, we recommend contacting a locksmith for help. Or contact ShineACS Locks at any time.