Honeywell electronic door lock’s 1,4,7 button do not always work. Any tips?

Here are some troubleshooting steps you can take:

1. Clean the Keypad: Dirt, dust, or debris could interfere with the contact between the button and the internal circuit. Use a can of compressed air to blow out any potential debris that might be stuck under or around the keys. Be careful not to use too much force, which could damage the keypad.
2. Check the Button Mechanism: Carefully inspect the buttons to see if there’s any physical damage or if they’re stuck. It could be a mechanical issue if they’re physically stuck or difficult to press.
3. Battery Check: Even though your lock is fairly new, the batteries could drain faster if you use it frequently. A low battery can sometimes cause inconsistent functioning of the lock. Consider replacing the batteries with fresh ones and see if that resolves the issue.
4. Reset the Lock: Sometimes, an electronic glitch could cause the buttons not to function properly. Try resetting the lock to its factory settings and then reprogram your codes. This might fix any software glitches.
5. Contact Customer Service: I recommend contacting Honeywell’s customer support if the problem persists after the above steps. Given that your lock is fairly new, it might still be under warranty, and they can provide additional assistance or possibly replace the unit if it’s a manufacturing defect.

Remember, if the lock is indeed malfunctioning and needs repair, do not attempt to open it yourself, as it can void the warranty. Always contact professional support in such cases.

For more Honeywell electronic door lock problems and how to troubleshoot them, please check this article: Detailed Honeywell Electronic Door Lock Troubleshooting Guide.